Privacy Policy

Last Updated: June 24, 2026•CVO Labs Compliance

1. Scope & Core Commitment

At CVO Labs, we understand that patient trust and institutional-grade security are the absolute baselines for healthcare technology. This Privacy Policy outlines the stringent protocols, operational parameters, and security standards we implement to safeguard Protected Health Information (PHI) and institutional clinical data across our real-time voice orchestration systems.

We operate strictly under enterprise B2B compliance models. We do not monetize, sell, or utilize clinical datasets or voice captures for secondary training or commercial profiling.

2. Data Collection & Transient Processing

Our Clinical Voice System is architected to prioritize data minimization and isolated execution. The types of data handled by our platform include:

Transient Audio Streams: Real-time patient vocal interactions are processed transiently in-memory on our secure co-located servers. This audio is immediately evaluated for acoustic biomarkers and transcription, and then discarded. We maintain a zero-disk-retention policy for raw audio files.
Structured Transcripts & Metadata:Conversational logs are automatically structured into valuable clinical reporting models. These data payloads are encrypted at rest and delivered directly to the client's host system or Electronic Health Record (EHR) infrastructure.
Acoustic Telemetry: Anonymized acoustic parameters (e.g., vocal frequency ranges, pause durations) may be analyzed during active sessions to optimize voice-interaction flows.

3. Regulatory & HIPAA Compliance

CVO Labs is fully aligned with the administrative, physical, and technical safeguards defined under the Health Insurance Portability and Accountability Act (HIPAA):

End-to-End Encryption: All data is encrypted in transit using transport layer security (TLS 1.3) and at rest using AES-256 standard encryption keys.
Isolated Database Contexts: Each institutional client operates within a dedicated, isolated database container, ensuring complete logical separation of PHI.
Verifiable Access Audits: Our proprietary Verifiable Inference Layer logs every model query alongside cryptographic zero-knowledge proofs. This guarantees auditability of all data-access pathways for compliance officers.

4. Third-Party Services & Integrations

We do not share patient data with generic third-party Large Language Model (LLM) providers. Our pipelines utilize locally hosted or private, dedicated enterprise instances of speech-to-text and reasoning models. Any integrations with hospital carrier SIP/VoIP networks are conducted over dedicated private fiber connections with hardware-accelerated security.

5. Institutional Controls & Patient Rights

Because CVO Labs operates as a Business Associate to healthcare providers under HIPAA, the management of patient rights (including access, modification, and deletion requests) is handled directly by the integrating healthcare provider. We support and execute automated compliance workflows to purge data on demand upon authorized requests from institutional administrators.

6. Contact & Compliance Auditing

We collaborate continuously with certified healthcare security auditors to review and validate our threat vectors and operational bounds. For any inquiries, compliance reviews, or to request a copy of our Business Associate Agreement (BAA), please contact our security team at:

Email: info@cvolabs.com